Frequently Asked Questions

After you confirm an in-home consultation appointment, our experienced window replacement expert meets with you at your home.

These are the steps for a window replacement consultation and project:

1. The scheduled consultation appointment starts with a conversation about current window issues and the style and functions you prefer for your new windows.

While it is easier for everyone to ask their questions and get advice directly during this conversation, all of the home’s owners do not have to present for this appointment. We’re still surprised that many replacement window companies require that.  

2. Your Consultant will evaluate and measure the window (and door) openings for your replacement project.

3. Your Consultant recommends the brands and products that best fit the openings and your design and function preferences. Your questions are answered.

4. Your Consultant returns to the office to prepare a custom quote for your replacement windows and sends that to you.

Most companies give a quick estimate in the home and try to convince you to “buy today.” Exclusive Windows and Doors takes a more respectful, slower approach because replacing windows and doors is an important investment to protect  your home’s value.

5. You’ll have a follow-up conversation about the estimate. Most customers schedule a visit to the Showroom to personally test the recomended windows and doors and get more questions answered before making a final decision.

6. You’ll make final selections and confirm the contract for replacement windows or doors  by making the down payment on the project.

7. Your order is placed and you’re advised of the likely installation target date. Our team updates you when the delivery of products is confirmed and schedules a convenient installation date.

8. Our Installation Team arrives, prepares the openings for installation, properly installs, and cleans-up after installation. They assure your satisfaction before leaving the finished project.

9. You’ll make the final payment upon installation completion.

10. Your Consultant checks in with you to make sure windows and doors meet your expectations.

One questions that is essential to ask a window replacement company:

Are your replacement window installers direct employees of your company?

Exclusive’s window installation team works directly for our company as employees.

Who Installs Replacement Windows for Other Companies?

Most replacement window companies in Houston pay outside contractors to install replacement windows. They may say that the installers “work for us.” This can be misleading because many independent installers serve just one or two companies. Saying “they work for us” does not mean the installers are the window replacement company’s direct employees.

Why is this difference important to you?

With independent contractors,  if an installer has an accident on your property, who is responsible? The independent contractors may tell you to call the window company. The window company may say the installers are independent from us so call them. You may be headed in circles just trying to get an answer. 

That’s why the second essential question to ask about installers is:

Are they covered by your company’s Workers Compensation Insurance to protect me in case of an accident while working at my property?

Ask for a copy of the insurance policy that covers Workers Compensation for workers’ accidents on the job and a Liability Policy.

Exclusive Windows and Doors Houston carries Workers Compensation coverage and appropriate liability insurance to protect our customers and our employees while they are working to install replacement windows at your home.

Ask your replacement window consultant or call Exclusive Windows and Doors Houston 713-528-6200 for details. 

Absolutely we provide service after you have ordered windows or doors and even after your new windows and doors are installed. Our skilled service technicians have experience on all of our window and door brands. They’re professional problem solvers who evaluate the situation, find the cause of the problem, prescribe the best solution and get the problem solved for you. Every member of the Exclusive Windows Houston team is committed to complete customer satisfaction from the first day you call or visit with us. 

Yes, Exclusive has been working with home builders for almost 25 years. We understand the challenges of new construction. Builders, architects and owners rely on our experts to recommend the best window and door products for their projects. We focus on major considerations for your home such as window and door function, design, style, availability and budget. We understand the importance of meeting HOA requirements, identifying hurricane and storm weather zones that require impact window certifications, and other details that make a difference in your new home project. We’ve helped many projects stay on time and within budget.

Every project is different. The best windows for new construction depend on your plans, budget and time frame. Exclusive offers a wide variety of window and door brands that meet any need. Your home design may require aluminum clad wood windows, authentic wood windows, steel entry doors, impact windows and doors, specialty shaped windows, vinyl or aluminum windows. Exclusive works with you and your construction team to develop the best solutions for even the most challenging luxury home projects and remodeling. 

And our in-house craftsmen can design and build custom steel entries for your home or business. Our consultants often meet in our Showroom with architects, builders and their clients to review blueprints and compare window and door functions, styles and colors to consider which brand and style meets the project schedule and budget.